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It’s all about helping you achieve maximum uptime so you can meet customer demands

When choosing a digital print system, service is equally important as features, quality and price. Uptime is critical, as downtime results in delays, which leads to disgruntled customers, damaged reputations and lost revenue. 

At Konica Minolta, we offer service and support that is second to none.

  • Reliability - underpins everything we do. Most recently our new range Accurio print products including the Accurio Press C6136 with Internal Image Controller, Accurio Press C6100 with Fiery IC-315 and Accurio Press C3080 with EFI 417 Controller have picked up awards in their respective categories.
  • Responsiveness - Konica Minolta commits to an average response time of two hours between the hours of 7 am – 7 pm, Monday – Friday. We also offer a dedicated Production Print Helpdesk, staffed by Production Print Service Engineers, who aim to resolve up to 20 per cent of calls remotely.
  • Expertise - Konica Minolta Service Engineers are thoroughly trained and assessed against our Career Path program and are required to undertake a minimum 12 days training each year.  Konica Minolta also has dedicated Production Print Service Engineers in each major city throughout Australia (Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra).
  • Pride and commitment - many of our Production Print Service Engineers have worked with us for decades and with their regular training and assessment you can be assured they have the skills and experience to solve the most challenging service calls. Our Service Engineers are so dedicated that they will stay with customers until the job is done.
  • Empowered - Konica Minolta has established Self-Directed work teams with the goal to provide flexibile and efficient service response to our production print customers. Jobs are prioritised according to: who is the best person to take the job; which customer needs are most important; who has the tools and parts to perform the “fix” in a single visit; who has the best knowledge of the customers’ business and requirements and who can get to the customer the quickest to minimise downtime.

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