Customer Benefits
The 2015 Asian Cup experience has cemented Konica Minolta’s appreciation of the demands of a high paced event and clients’ need for 24/7 technical support. The overall customer experience including the quality of the equipment supplied and the level of service were both highly endorsed by the client.
AFC Asian Cup ICT Manager, John Cant, said: “The fact that Konica Minolta was flexible enough to actually have people on site, in what was a fairly unusual situation, solved a lot of problems for us. In the end we were unable to use the paper we’d planned for and the new stock wasn’t ideal for what we were trying to do. Konica Minolta worked hard to optimize the devices so that the risks were mitigated.”
Christel Coulon, added: “They were an excellent team and our great working relationship with them made all the difference. We did experience teething problems, like having to put new hard drives quickly into the C3100p machines, but these were resolved quickly. Also, even when the team had to go beyond the terms of our agreement, they were happy to accommodate us.”
John Cant commented: “To be honest I always knew where I stood with deliveries. The communication was really good. I could find out exactly where we were with everything. Despite tight delivery times, at no point did I feel we were at risk of not meeting our deadlines. It was tense during the delivery phase but the strength of the communication meant I had one less thing to worry about.”
Christine Coulon added: “The technicians’ customer service was really incredible. As soon as a problem arose they quickly planned a solution.
We would certainly think of them favourably for another event.”
“They were an excellent team and our great working relationship with them made all the difference. We did experience teething problems, like having to put new hard drives quickly into the C3100p machines, but these were resolved quickly. Also, even when the team had to go beyond the terms of our agreement, they were happy to accommodate us.”
- Christine Coulon
