Summary
Konica Minolta’s onsite valet service keeps Box Hill Institute’s 200+ device fleet running smoothly across multiple campuses, cutting downtime and IT workload.
CHALLENGE
- Over 200 printers across dispersed campuses
- Needed high device uptime and availability
- Wanted to remove the IT burden of fleet management
SOLUTION
- Onsite valet service within managed print portfolio
- Proactive maintenance identifying issues early
- Scheduled visits across 10 sites, daily for high volume machines
BENEFITS
- Increased device uptime
- Issues resolved quickly, with minimal disruption
- No IT team involvement needed
- 12+ year partnership retained through repeated tenders
Customer Success Story: Box Hill Institute
Box Hill Institute is a government funded training organisation with tens of thousands of students across multiple campuses. Managing over 200 printers across dispersed locations had long relied on a valet service to keep devices running.
After 12 years working together, Konica Minolta was again selected through a mandatory tender to provide the valet service, visiting 10 sites on a set schedule and resolving issues onsite without IT involvement.
The overall result is an excellent user experience without anyone from the Box Hill Institute’s IT team having to step in and manage the printer fleet. It just works as it should.
John Morris · Manager, BHI Digital Print Services, Elgar Campus, Box Hill Institute
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