- Inefficient invoice management caused payment errors.
- Manual processing meant invoices got double-handled.
- Legacy process meant high paper storage costs.
Drakes processes more than 80,000 invoices per month, a staggering amount for any business let alone one that still relied on manual invoice processing. The company processed all invoices through its head office in Torrensville, South Australia. This meant each of its stores had to put invoices in overnight bags.
Furthermore, the hard copies of invoices were taking up a huge amount of space. Drakes had seven 40-foot containers filled with paperwork that the company had to keep for taxation purposes.
Roger Drake, CEO, Drakes, said, “Drakes is a centralised organisation. Keeping all data in one location makes it easier to make smarter decisions, faster, but the manual invoicing processes introduced a potential for error. It could also mean payment errors, which could cost the company.”