Discover a game-changing solution tailored for IT professionals—Insight Hub™. Streamline your service request management, effortlessly handle tickets, and unlock invaluable data insights from both your print fleet and information technology management.
As an IT professional, managing service requests and gaining insights into print and IT can be challenging. Insight Hub™ empowers you to:
Seamlessly generate and manage service tickets directly from Insight Hub™. Say goodbye to operational bottlenecks and embrace a more efficient approach.
Track the status of service requests in real time, enhancing visibility and enabling swift resolutions. Remain at the forefront with readily available clear insights.
Leverage powerful data analytics to unlock actionable insights from both your print fleet and information technology. Drive strategic decisions and proactively address challenges.
Centralise your collaboration and engagement with Konica Minolta. Simplify roadmap management and strategic planning for a seamless digital transformation journey.
Access a dedicated customer experience manager, an expert in digital transformation, to guide you every step of the way.
Make precise decisions based on valuable data insights from your print and information technology environment, accessed in one easy interface.
| Features | Enterprise | Essentials (COMING SOON) |
|---|---|---|
Dedicated CX Manager | ✔ | ✖ |
Business Assurance Platform (Digital relationship with your ITSM application) | ✔ | ✖ |
Service desk ticketing | ✔ | ✔ |
Unlimited personas in Insight Hub | ✔ | ✖ |
Strategic road map | ✔ | ✖ |
Centralised Account Management | ✔ | ✔ |
Access to Insight Hub | ✔ | ✔ |
MSP Support | ✔ | ✔ |
Manage Products & Services | ✔ | ✔ |
Access to Konica Minolta Marketplace | ✔ | ✖ |
Our new CX App isn’t just another software application – it's a solution built with the focus of enhancing customer satisfaction while making our team’s lives easier.
✔ Boosted efficiency
Streamline operations and save valuable time in managing both print and IT.
✔ Cost-effectiveness
Optimise resource allocation, reduce costs, and boost productivity.
✔ Proactive issue resolution
Anticipate and resolve problems proactively for a smoother workflow.
✔ Consistency in service
Standardise service delivery for a seamless user experience.
Take charge of your print and IT infrastructure management today. Unlock efficiency, drive productivity, and make data-driven decisions effortlessly with Insight Hub™.
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