Customer Experience

Customer Experience 

Customers are more connected than ever accessing systems and information 24/7 via multiple channels and multiple devices. The experience that customers have at each touch point, including web, mobile and social, determines their satisfaction with your brand and business.

User experience

Every touch point should be helping you deliver a compelling customer experience. Our solutions can give you the tools to create products or services with a user experience that will delight your customers each and every time you engage with them, making sure they come back again and again.

Personalisation

Digital marketers and eCommerce experts know that engaging visitors on your site is the key to converting them. We can deliver a multi-faceted personalisation strategy that combines automation with the right balance of history, preferences and context to give each and every customer exactly what they need, precisely when they need it.

Campaign management

Real-time customer interaction that delivers relevant and targeted messages via the right channel are essential in today’s competitive environment. Konica Minolta’s campaign management solutions take the complexity out of personalising and delivering campaigns across all of your online and offline channels.

Analytics

To provide a great experience at each touch point, you need to have a deep understanding of your customers. Tracking customer interactions across search, your desktop and mobile websites, applications, social, campaigns, call centre and CRM helps you discover what’s working and what's not. Use this insight to continually improve and deliver a compelling experience.

Web content management

Web content systems are no longer simply about delivering content to your audience. Customers and prospects now expect an integrated and personalised experience across every touch point.

Our team has a long collective experience in web experience management. We can help you develop your digital technology roadmap, migrate to leading platforms/technology, optimise and improve the performance of existing web properties and integrate with key marketing and back-end systems.

Digital asset management

Consolidating your rich media and videos into a single, managed repository is essential to protecting your digital assets. We deliver digital asset management solutions to help you better manage your brand, control marketing costs and deliver a consistent experience for your customers, seamlessly across all channels.

What we can do for you

With a range of consulting services, solutions, ongoing support, and maintenance, our experts will work with you to identify how you can get to know your customers and create a great customer experience for each one, every time.