Summary
Konica Minolta helped Diamond Valley Mitre 10 launch a new in-store printing service, creating a fresh revenue stream and strengthening trade customer relationships.
CHALLENGE
- Customers had to travel 30 minutes for wide format printing
- Trade customers, especially builders, faced the same inconvenience
- Wanted to add customer value in a margin tight industry
SOLUTION
- HP Designjet T2530 PS wide format printer
- bizhub C258 and bizhub 4050 office printers
- Five year warranty and single point of contact for service and consumables
BENEFITS
- New revenue stream in a competitive, low margin industry
- Faster, more convenient service for trade customers
- Stronger trade relationships through collaboration on plans and materials
- Attracted new customers from schools, local businesses, and sports clubs
- Strong, hands on support from Konica Minolta
Customer Success Story: Diamond Valley Mitre 10
Diamond Valley Mitre 10 is an independently owned hardware and trade business serving its local Victorian community since 1979. Staff and trade customers alike had to travel 30 minutes for wide format printing, prompting operations manager Paige Hastings to spot an opportunity to bring the service in house.
Konica Minolta installed an HP Designjet T2530 PS alongside new office printers, backed by a five year warranty and dedicated support. The new print service now serves trade customers with next day plan printing and has since expanded to serve schools, local businesses, and sports clubs across the community.
The new print service lets us attract new customers that traditionally wouldn’t have come to Mitre 10, so we can engage with a wider part of the community.
Paige Hastings · Operations Manager, Diamond Valley Mitre 10
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