Summary
Konica Minolta gave the University of Notre Dame Australia a fully managed print service across all campuses, cutting IT tickets by 35% and improving reliability nationwide.
CHALLENGE
- Ageing devices, some nearly 10 years old, with hard to source parts
- Print issues were a top source of complaints
- IT staff had to manage and fix devices themselves
- No clear strategy for managing print services
SOLUTION
- Multi year fully managed print service
- Over 120 new devices across WA, NSW, and Victoria
- YSoft SafeQ for pull printing, authentication, and reporting
- Phased rollout: student devices first, then staff
BENEFITS
- 35% reduction in IT service tickets after phase one
- Faster, more reliable printing with consistent uptime
- IT staff freed up for other priorities
- Analytics supporting cost and sustainability decisions
Customer Success Story: University of Notre Dame
The University of Notre Dame Australia is a private Catholic university with over 12,000 students across three states. Its ageing print fleet, some devices nearly a decade old, drove high complaint volumes and consumed IT staff time.
Konica Minolta deployed a multi year managed print service with over 120 new devices and Y Soft SafeQ software for secure, trackable printing. Rolled out in two phases, student devices first, the change cut IT service tickets by 35% and gave the university clear analytics for future decisions.
Notre Dame didn’t want a set-and-forget approach to printing; it needed a partnership that would continue to provide improvements and reduce costs, which is what Konica Minolta continues to deliver on.
Darryl Kefford · Chief Information Officer, University of Notre Dame Australia
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