Summary
Konica Minolta gives Law In Order reliable, responsive production print support, powering over 3 million impressions a month across its national legal document operations.
CHALLENGE
- Needed high uptime and reliability for time sensitive legal work
- Required exceptional service across all sites, including weekends
- Previous provider forced costly pre-booking of technicians
SOLUTION
- Full fleet of 28 AccurioPress devices: 9 colour, 19 monochrome
- Streamlined digital workflows using high-speed in-built scanners
- Dedicated technical support, from relocations to service tweaks
BENEFITS
- Over 3 million impressions a month across five offices
- Improved print quality and colour consistency
- Significant uptime gains, no more scheduled support
- Zero disruption site relocation managed end to end
Customer Success Story: Law In Order
Law In Order is Australia’s leading provider of document and digital services to the legal sector, handling time sensitive documentation for court proceedings and eDiscovery. After a legacy provider underdelivered on service, the business needed a partner with genuine local support and no room for downtime.
Konica Minolta has supplied Law In Order’s entire production print fleet since 2021, backed by fast, unscheduled technical support and expert workflow assistance, including a fully managed site relocation with zero disruption. When the fleet came up for renewal, Law In Order chose to stay with Konica Minolta.
We don’t have to pre-schedule support anymore. We trust that Konica Minolta will respond fast—and they always do. That confidence is invaluable to our team.
Julian McGrath · CEO, Law In Order
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