In 2020, the workplace saw a shift that transformed where employees worked. Remote and hybrid working models emerged; however, this created a major challenge when it came to printing, especially for organisations with multiple locations. In a high-pressure environment where every page matters, this longstanding relationship is built on performance, reliability, and exceptional service support.
For one not-for-profit, its staff members were spread across 20 locations, including schools and community consultation hubs, which increased the complexity when it came to printing important or time-sensitive documents, such as workbooks, assessments, and client-related paperwork.
The Challenge
- Enable staff to print from any location and release jobs across multiple sites securely
- Resolve issues with the incumbent solution, including formatting errors and tray management limitations
- Reduce reliance on in-house print servers to cut costs and ease maintenance.
The Solution
- YSoft SafeQ Cloud, a scalable cloud-based print management solution
- Printer hardware refresh
Customer Benefits
- Reduced operational costs by eliminating in-house servers
- Empowered staff to print from anywhere and release jobs at any location securely
- Simplified campus expansion with easy printer setup and no extra infrastructure required
- Reduced IT support requests, freeing up the team for higher-priority tasks
