Summary
Konica Minolta helped the Department for Correctional Services, SA replace an expensive microfiche system with automated scanning, cutting a 9 hour workflow down to 90 minutes.
CHALLENGE
- Costly, labour intensive microfiche system
- Large backlog of unarchived files
- Needed a secure, efficient way to scan sensitive records
- Wanted a first step toward a full electronic records system
SOLUTION
- bizhub C284 multifunction device
- i2 Scan batch scanning software
- Automated file naming, indexing, and storage on the network
- Smart Seek technology for fast file search and retrieval
BENEFITS
- Work that took 9 hours now takes 90 minutes
- Solution paid for itself within 12 months
- Easier training, minimal learning curve for new staff
- Better access to records across regional areas
- Solution recommended to another government department
Customer Success Story: Department for Correctional Services
The Department for Correctional Services manages nine prisons and seventeen community correctional offices across South Australia. Konica Minolta has been on the state’s approved supplier list since 2012 and won the department’s contract soon after.
The department’s microfiche system was slow, costly, and left a large backlog of records unarchived. Konica Minolta recommended a bizhub C284 device paired with i2 Scan software, automating file naming, indexing, and storage as a first step toward a full electronic records system. The solution proved simple enough to train new staff quickly, and a time trial showed work that once took 9 hours now takes just 90 minutes.
Out of the three vendors we approached at tender, Konica Minolta out shone the others in all areas. We are very happy with our solution and cannot imagine doing it any other way.
Linda Neighbour · Manager, Records, Correctional Services SA
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