Support
We’re here to help! View all our support services below.
IMPORTANT INFORMATION:
Customer Portal Downtime
Our customer portal will be temporarily unavailable due to a scheduled maintenance between September 5th 4PM and 9th 6AM (AEST). There will be a slight delay in processing service orders placed during the maintenance.
We appreciate your patience and apologise for any inconvenience. Please contact us on 1300 554 441 for support or urgent orders during the maintenance.
Implementation change for two Product Codes for Black Toner
Please be informed the below black toner codes are being updated:
TN619K will be changed to TN-634K – Models affected include C3080, C3070, C4070 and C4080
TN620K will be changed to TN635K – Models affected include C2060L, C3070L and C4065
There is no change in print quality, performance or print yield as the change is being implemented to meet new global standards being introduced
Other Support Services
Online Learning
- User Training Videos
- Quick Start Guides
- iSeries Drum Unit Replacement Process
- How to fix bizhub Scan To Email Error Code 535
- CloudPrint Setup Guide
- Notice regarding impact on our products due to discontinuation of Basic Authentication for SMTP in Microsoft Exchange Online / Google Workspace (OAuth 2.0 support)
Drivers, Downloads and User Guides
By downloading or installing any software from this page, you are indicating agreement to the following terms and conditions.
Check here for safety data sheets (SDS).
For any assistance, please see Contact Support details by scrolling down this page.
Contact support
Call 1300 554 441 or send us a message, using this form.
Office Products & Services: 8:30am – 5pm, Monday – Friday
Production Products: 7am – 7pm, Monday – Friday